Success has forced upmarket outdoor furniture importer Rausch Australia to open a new Brisbane warehouse – and to move up to a Linde Certified Preowned reach truck.
“We had a conventional forklift but with racking extending up to eight metres at the new site it was time to try our first reach truck,” operations manager Mark Holmes said.
Mark had previous experience with the Linde brand, but still checked out what was available elsewhere before dropping in to Linde’s Brisbane branch unannounced.
“Linde were very helpful,” he said. “We spent quite a lot of time there, looking at what was available in the various reach truck styles and having a tour of the workshop.
“There was plenty of choice and the Linde staff were very knowledgeable, which helped us decide on the reach truck we wanted – an R14.
“Once we had decided on the R14 they organised a demonstration at our warehouse and left a reach truck for a couple of days so that we could evaluate it.
“When the machine we ordered was available it was delivered in fantastic condition and after several months we’re delighted with it. We couldn’t have asked for a cleaner, better maintained machine.
“It fits our needs beautifully and its manoeuvrability means we can have narrow aisles as well as racking up to eight metres.”
Mark’s previous career in another role gave him seven years’ experience with Linde support.
“I remember that whenever a service call was needed the Linde engineers were out like a shot and rectified things very quickly,” he said.
“With this preowned reach truck we just haven’t had the need for a service call. I’d never used a reach truck before and an electric vehicle was also new to us, but we’ve had no problems.
The new Rausch Australia warehouse at Geebung isn’t permanently manned, but when shipping containers arrive, the R14 needs to be ready to go to work.
“We charged it a month ago, have used it since then and there’s still half a charge in it,” Mark said. “That makes for one very economical truck to operate and one we can rely on.”